SOTI Connect

soti connect logo

SOTI Connect is a system for comprehensive management of IoT devices, especially mobile and industrial printers throughout their entire lifecycle.

soti connect web interface

Main Benefits

  • Enterprise device management
    • Device-agnostic tool provides a single management and security solution for multi-vendor scenarios
    • Unified commands enable workflows to be performance on different makes and models
    • Support for Zebra, Honeywell, Sato, Brother, Epson, Toshiba and other printers
  • Reduce initial staging and deployment costs
    • Printers can be shipped directly to final destinations
    • Printers are automatically discovered, enrolled, provisioned and mapped to groups, providing an accurate count of how many printers you have
    • Reduction in time required to set up printers and elimination of human error
  • Reduced maintenance and repair costs
    • Use the SOTI Connect Visualization Tab to view historical printer data like status, usage, print head health, battery health, asset tracking and firmware version
    • Remotely troubleshoot and resolve issues in a timely, cost-effective manner
    • Preemptively flag printer issues and proactively alert IT of problematic printers, regardless of location
  • Efficient inventory management
    • Access current device data and view it in a consistent format across all manufacturers
    • Get insights on battery levels, print speed, printer head temperature, memory usage and more
    • Auto-discovery and auto-grouping of printers based on physical location
    • Printers are automatically tracked, so if their location changes, the group they’re in also changes
    • Visualization Design Studio lets users drag-and-drop images and widgets onto a canvas
    • Relevant information (printer properties, easy to understand charts, remediation actions) are all on a single, custom-built page
    • Self-reporting capabilities communicated when issues are detected to resolve them faster
  • Security
    • Automatically checks all printers and proactively flags non-compliant printers based on rules you create
    • Remotely installs app/firmware updates to secure network communication
    • Updates weak/insecure passwords to prevent unauthorized access
    • Remote deployment of Wi-Fi certificates – select what printers to update and do so at your convenience

Soti Connect Use Cases

  • Printer overview and management and real-time troubleshooting
  • Use of automated actions and proactive alerts for potential problems, including email or SMS alerts
  • Remotely adjust printer configurations
  • Remotely update firmware and certificates
  • Collect and export device data for auditing, analysis and planning
  • Remote factory reset (e.g. when a printer is taken out of service)

System Requirements

  • Windows 10, Windows Server 2016 or Windows Server 2019 operating system
    Note: Windows 10 is recommended for test and non-production environments only.
  • Dual-core processor with 8 GB of RAM.
  • .NET Framework 4.7.2
  • SQL Server 2017, SQL Server 2017 express, or SQL Server 2019
  • When using the MQTT protocol, installation of an MQTT broker, such as HiveMQ, is required. It is recommended to install HiveMQ on a separate computer.